Managing Client Expectations
As writer Barbara Kingsolver quotes “ Value is not made of money but a tender balance of expectation and longing”
Managing client expectations is the single most important aspect to maintaining and nurturing that relationship. An E-House project with all of its complexities, moves through a number of stages in its project life-cycle. From the tender process to design through to the final execution. We also know there is a considerable amount of detail in between these project functions.
The project steps are fundamentally under your control, however one of your biggest challenges is managing client expectations and more often than not managing an inexperienced client-side team which takes time, practice and experience to understand.
Your best offense is to anticipate your Client’s needs before they know their own need. But how do you do that when E-Houses are not your speciality? The keys to success in managing client expectations is invariably your E-House experience and the ability to maintain structure and process no matter the challenges ahead.
The EQ-House “6 Key Elements” to success of the project life-cycle are supported by well resolved tools and software that enable our already experienced team to be in the driving seat when it comes to the client. Too often we see Project Managers being pulled from Pillar to Post due to inexperience and not maintaining process.
As a Project Manager you may not know everything about an E-House but you are expected to know when to engage with specialists. Take control of your project!
Engage with the EQ-House team to apply the “6 Key Elements” and allow us to support you in a successful outcome. With our team located throughout Australia and in Singapore we are happy to arrange a meeting in your office to discuss managing your Client and Projects’ expectations.