Managing Client Expectations

As writer Barbara Kingsolver quotes “ Value is not made of money but a tender balance of expectation and longing”

Managing client expectations is the single most important aspect to maintaining and nurturing that relationship.  An E-House project with all of its complexities, moves through a number of stages in its project life-cycle. From the tender process to design through to the final execution.  We also know there is a considerable amount of detail in between these project functions.

The project steps are fundamentally under your control, however one of your biggest challenges is managing client expectations and more often than not managing an inexperienced client-side team which takes time, practice and experience to understand.

Your best offense is to anticipate your Client’s needs before they know their own need.  But how do you do that when E-Houses are not your speciality? The keys to success in managing client expectations is invariably your E-House experience and the ability to maintain structure and process no matter the challenges ahead.

The EQ-House “6 Key Elements” to success of the project life-cycle are supported by well resolved tools and software that enable our already experienced team to be in the driving seat when it comes to the client.  Too often we see Project Managers being pulled from Pillar to Post due to inexperience and not maintaining process.

As a Project Manager you may not know everything about an E-House but you are expected to know when to engage with specialists. Take control of your project!  

Engage with the EQ-House team to apply the “6 Key Elements” and allow us to support you in a successful outcome.  With our team located throughout Australia and in Singapore we are happy to arrange a meeting in your office to discuss managing your Client and Projects’ expectations.


Switchgear Optimization=Reduced Footprint


 Switchgear Optimization = Reduced Footprint

Each OEM offers a range of bespoke #Switchgear that has a number of specific requirements from deflections, heat dissipation, arcing to trafficable and serviceable clearances.

The housing of the Switchgear is generally determined by the voltage. Anything below 66Kv can be installed within a #Substation, #EHouse or #Switchroom.  Whereas above 66Kv is outside and air protected.

Understanding the Switchgear requirements and optimal designation within the E-House is what will ultimately dictate the final footprint of your build.  Getting this optimization right means you not only need to understand the Switchgear but you need to know how it integrates into the building and will affect the wall layouts, cable routing, earthing, air-flows, heat dissipation, gas suppression and potential fault detection.

You want to set yourself apart from everyone else and solve design problems early, using tried and true design and buildability methods.  For your next project whether it be Infrastructure, Mining, Rail or Renewables, the EQ-House team are the “Go To” for E-House design optimization and validation.  


Testing to avoid toasting!

With major electrical installations it is a critical safety practice to separate the scope of Electrical installation from Electrical testing.

To have the same entity check its own work is like marking your own exam paper, its just to tempting to let apparent little things go.

Electrically the smallest oversights can lead to the biggest incidents.  

In a recent project the absence of one overall testing and commissioning team and a succession of Electrical contractors resulted in a pair of LV terminations being missed.

Shortly after HV energisation a short in the LV cables lead to a critical bit of equipment being toasted, shutting down the HV installation.

EQ House to mitigate such issues occurring on a major infrastructure project in Australia, has helped its global OEM client to develop an Equipment Commissioning plan and provided the independent expertise to test and commission the installation prior to energisation.

Equipment tested & commissioned included 125vdc & 1500vdc, 33 & 11kV GIS and all the associated control and protection functions. Hipot, CT/VT verification, mechanical and electrical control functions were all part of the EQ House Equipment testing & commissioning scope.

With EQ House controls and documentation the electrical safety of the project was assured.

This work complements our scope of reviewing and approving the completion of the E-House built structures and services.

Want to know more about our projects or services then please contact us  1300 360 545


Successful steps to mitigate risk

EQ-House are now one year into an engagement of a multi-billion dollar rail extension project being executed put of  Sydney, Australia.  ” The global rail electrification client and their construction company client have been experiencing challenges and complexities in the design and interpretation of specifications, managing risk/redundancies, vendor management, construction management and overall scheduling.
An EQ-House team of up to 7 members have been dedicated in an ongoing capacity to provide solutions and close the gaps surrounding these issues.

The project is successfully moving forward with little to no problems as a result, and is forecaste to be delivered on schedule.

More news to come in the coming months.”

Contact our team to discuss your E-House challenges, for specialist advice phone 1300 360 545.